Staff of the Federal Trade Commission will host a workshop on July 16, 2019 to examine ways in which manufacturers may limit third-party repairs and is seeking research focused on such limitations.
Nixing the Fix: A Workshop on Repair Restrictions will focus on how manufacturers may limit repairs by consumers and repair shops and whether those limitations affect consumer protection, including consumers’ rights under the Magnuson-Moss Warranty Act. The workshop will discuss some of the issues that arise when a manufacturer restricts or makes it impossible for a consumer or an independent repair shop to make product repairs and whether such restrictions undercut the Warranty Act’s protections.
In preparation of the workshop, FTC staff is calling for empirical research and data responding to several questions, including:
- The prevalence of the certain types of repair restrictions
- The effect of repair restrictions on the repair market in the United States, and the impact that manufacturers’ repair restrictions have on small and local businesses
- The effect repair restrictions have on prices for repairing goods, accessibility and timeliness of repairs, and the quality of repairs
- The effect of repair restrictions on consumers’ ability to repair warrantied products or to have the products repaired by independent repair shops
- The relationship between repair restrictions and the sale of extended warranties by manufacturers
- Manufacturers’ justifications for repair restrictions and the factual basis for such justifications
- The risks posed by repairs made by consumers or independent repair shops
- The liability faced by manufacturers when consumers or independent repair workers are injured while repairing a product
- The liability faced by manufacturers when consumers are injured after using or coming into contact with a product that has been repaired improperly by a consumer or independent repair shop
- Whether consumers understand the existence and the effects of repair restrictions
Information on how to submit a presentation can be found in the call for empirical research. Research and data must be submitted by 11:59 p.m. ET on April 30, 2019.
Nixing the Fix: A Workshop on Repair Restrictions is free and open to the public, and will be held at the FTC’s Constitution Center Office, located at 400 7th St., SW, Washington, DC. Nixing the Fix: A Workshop on Repair Restrictions will also be webcast live.